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Customer Experience Software

THE LEADING BUSINESS EXPECTATIONS SURVEY TOOL

Create, send and analyze business surveys using real-time and automated survey data collection and powerful analytics to get valuable feedback and actionable insights.

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Conduct business surveys & analytics

Create intelligent business surveys

Put highly intelligent survey response options to work and create business survey questions that are customized to your respondents. We offer predictive response options to help your respondents feel engaged in the survey process. Intuitive survey design tools make it easy to create business surveys in minutes. Access the QuestionPro library that includes over 80 ready-made question options. We offer both standard questions and advanced question types. With 300+ sample small business survey templates, it’s easy to create surveys that resonate with your audience. Additional features such as advanced survey logic and branching allow you to further customize your intelligent surveys.

Collect real-time survey data

Conduct comprehensive business research through automated and real-time survey response collection methods. Utilize email, website embed questions, SMS surveys, Mobile App, and QR Code surveys to reach customers across almost every channel. You can also use our unique communities to get direct insights from groups. Conduct an annual business survey to learn more about employee and customer needs with responses delivered in real time. QuestionPro’s business survey software provides an engaging experience to your respondents, giving you more data to work with.

Analyze survey responses

Power your research with advanced analytics such as Conjoint, TURF, GAP, Trend, and many more. Harness the abilities of multiple analytics tools under a single platform. Our user-friendly dashboards give you the data you need without the need for extensive training in analytics tools. Receive survey data and analytics in easy-to-interpret visual formats, such as graphs and charts. Share data and graphic analytics with team members by exporting to Excel, SPSS, txt files, Dropbox, and Google Drive using our business satisfaction survey software.

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Business Survey Software Features

300+ Free business survey templates

Access the QuestionPro library of over 300+ free ready-made survey templates. Choose your template, input your questions, customize visual design, and send the survey to potential respondents. Templates reduce the time you have to spend creating surveys from scratch. Reach out to your audience faster by choosing from a wide array of survey questionnaires specially created by domain experts. We understand industries are constantly changing, so we make a point to update survey templates on a regular basis to keep up with changing trends and topics in your industry. With templated business survey questions, you’ll free up more time to focus on analyzing survey responses and making business decisions based on survey data.

Smart survey logic and branching

Leverage the easy-to-use drag-and-drop advanced survey logic and branching tools. Survey branching, skip logic, text piping, survey looping, and randomization help create respondent-centric business surveys. Our built-in logic and branching tools give your respondents the customized survey experience they need to stay engaged. More engaged respondents lead to a decrease in drop-outs, giving you more useable data for your analysis. You’ll get the benefits of advanced survey responses without spending the time to learn complex survey software.

Enterprise-ready business solution

Conduct comprehensive business research using the enterprise survey software. Our survey tools provide seamless survey delivery and accurate response collection through powerful enterprise-grade servers. Various functionalities of our robust survey software include advanced javascript, survey comparisons, role-based access, survey data security, importing surveys, and many more. Furthermore, QuestionPro is also HIPPA/FedRAMP compliant for data management, ensuring your respondents feel safe and secure in answering questions.

FTP schedulers

QuestionPro small business survey software offers automated schedulers to preplan your research and schedule surveys at the touch of a button. Scheduled survey release times eliminate the time and effort required to send surveys via manual release. To send a survey, just import your audience database and schedule your surveys as needed. Our powerful survey tools send your surveys out automatically, so you can focus on other areas of your work. Use the FTP sync feature to receive scheduled, periodic reports for all surveys that been uploaded to an FTP server.

Single Sign-On for businesses

Access your QuestionPro account with ease using a single username and password. Go from multiple machines within your organization without needing to sign in and out of different tools. The cookie-based single sign-on feature eliminates your need to memorize and manage multiple passwords. With single sign-on, you have access to your surveys, data, and analysis anywhere around the globe.

Robust business analytics and reports

Get valuable insights from your survey response data using powerful analytics such as segmentation, cross tabulation, Conjoint, text analysis, and more in our market research survey software. QuestionPro business survey software provides you with easy-to-understand visual infographic reports. Quickly interpret answers to business survey questions with graphics, charts, and other visual tools. Keep team members up to date on the latest survey data by exporting and sharing reports in Excel, SPSS, txt files, Dropbox, and Google Drive.

Mobile data collection

QuestionPro business expectations survey software offers a specially designed mobile app for convenience. Our mobile app is compatible with all smartphone devices and available over Android and iOS. Leverage the mobile app to collect online and offline data and analyze responses wherever you go. Customize the user experience, native sync with Salesforce, set action alerts, and also be able to capture location data all from your mobile phone or tablet.

24*7 Global support

QuestionPro offers you 24*7 customer support with access to customer support professionals 365 days a year from anywhere around the globe. You can reach us at any time through online chat, email, or even on a phone call. We assure you that our customer support representative will always be there to assist you. We do our best to keep your surveys running smooth by answering all your questions and concerns whenever needed.

Business survey sample/panel

No need to worry about finding reliable respondents for your surveys! QuestionPro business survey samples get the right audience for your survey research. Conduct effective business surveys by choosing from over 22 million+ global sample of respondents. We carefully profile respondents by various demographic parameters and 300+ data points to suit your niche research requirements. Utilize additional services such as complete fieldwork management, panel balancing, and incentive management to give you only the best quality survey responses.

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Software data security

Keep your survey data safe and secure using QuestionPro business survey software. QuestionPro offers single sign-on and SSL for survey data. Our program is also SSAE 16 (SOC 2) compliant, EU and Swiss SafeHarbor certified and fully GDPR compliant. Enhance security and control through add-on features such as enable/disable survey data collection, password protected market surveys, social media authentication, survey timers, and anti-ballot box stuffing. Survey validation features help prevent multiple submissions and other unusable data.

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Software integration

QuestionPro offers a host of powerful software integrations for business survey questions. Using webhooks and API’s, you’re able to maintain consistency and coherent back-end data integration. Seamlessly synchronize your survey data and integrate with existing CRM tools like Salesforce, Microsoft Dynamics, Tableau, Caspio, Google Sheets, Hubspot, and many more.

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Quantitative and qualitative qnalysis

QuestionPro business survey software enables organizations with a complete package of not just quantitative but qualitative analysis tools as well. Utilize multiple analysis tools to get the most effective research and data from your surveys. Get actionable insights using powerful analytics such as Conjoint, TURF, GAP, Trend, segmentation, cross tabulation, Comparative NPS, CSAT, CES, and more through user-friendly dashboards. Furthermore, utilize text analysis which provides sophisticated algorithms to categorize qualitative data. Text analysis eliminates the need to read and tag each response, saving you time when analyzing survey responses. Derive valuable insights from textual content and understand the respondent sentiment while answering the survey.

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